Privacy policy

Last updated: October 22, 2026

SENKOKU operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SENKOKU is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Payment information may be processed directly by our authorized payment service providers, and SENKOKU does not necessarily receive or store complete payment card information.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We collect only the personal information reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Where required by applicable law, we obtain your consent before sending marketing communications or using non-essential tracking technologies.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Legal Bases for Processing (EU/EEA and UK):

Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal information only where we have an appropriate lawful basis. Depending on the circumstances, these may include:

  • Performance of a Contract: Processing personal information necessary to process orders, receive payments, arrange deliveries, manage customer accounts, and provide requested services.

  • Legal Obligations: Processing information necessary to comply with applicable tax, accounting, consumer protection, and other legal requirements.

  • Legitimate Interests: Processing necessary to operate and improve our business, provide customer support, prevent fraud, secure our website, and manage business operations, provided these interests are not overridden by your rights and freedoms.

  • Consent: Processing based on your consent, where required, including certain marketing communications, personalized advertising, and non-essential cookies or tracking technologies.

Where we rely on legitimate interests, those interests include maintaining the security and functionality of our Services, improving customer experience, preventing misuse, and operating our business efficiently.

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertise to you. For example, Shopify may support personalized advertising with third-party services based on your online activity with different merchants and websites, depending on the features enabled and applicable privacy settings. Our business and marketing partners may process information in accordance with their own privacy notices, subject to applicable legal requirements. Where required, such processing will be subject to your consent or other applicable legal basis.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group, where applicable.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not disclose personal information to third parties for purposes unrelated to those described in this Privacy Policy unless permitted or required by applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, depending on the Shopify features enabled for our store, Shopify may provide enhanced services that incorporate information obtained from your interactions with our store, other merchants, and Shopify.

Where Shopify processes personal information for its own purposes as an independent data controller, Shopify is responsible for such processing and for responding to requests relating to those purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Cookies and Tracking Technologies

We and our authorized service providers may use cookies, pixels, and similar technologies to operate our website, maintain essential shopping functions, understand website performance, remember preferences, and support advertising where applicable.

Certain cookies are necessary for the operation, functionality, or security of the Services.

Where required by applicable law, we will obtain your consent before placing or accessing non-essential cookies or similar tracking technologies, including those used for certain analytics, personalized advertising, or marketing purposes.

You may manage your cookie preferences through the privacy or cookie controls made available on our website, where applicable. You may also configure your browser to restrict or delete cookies, although disabling certain essential technologies may affect website functionality.

Any third-party advertising or analytics technologies used by our store are subject to applicable consent requirements and privacy settings.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms, subject to their privacy settings and applicable terms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted, subject to applicable legal requirements. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure, taking into account the nature of the information and the risks associated with its processing.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required or permitted by applicable law. When information is no longer required, we will delete or anonymize it, unless continued retention is legally required or otherwise justified.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.

  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes. You have the right to object at any time to the processing of your personal information for direct marketing purposes, including profiling related to such marketing.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with an applicable data protection supervisory authority if you believe your personal information has been processed unlawfully.

  • Rights Relating to Automated Decision-Making: Where applicable, you may have rights concerning decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify's Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

Where the GDPR applies, we will normally respond to valid requests within one month of receiving them, subject to any lawful extensions and applicable exceptions.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

For customers in Cyprus, the relevant supervisory authority is the Office of the Commissioner for Personal Data Protection.

You can find information about submitting a complaint through the Cyprus Data Protection Authority.

For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Where personal information is transferred outside the European Economic Area or the United Kingdom to a country that has not been recognized as providing an adequate level of data protection, we will rely on appropriate safeguards as required by applicable law, such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or applicable UK Addendum, where relevant.

Where applicable, information about the safeguards used for international transfers may be requested by contacting us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@senkoku.com or contact us at:

SENKOKU

13, Dionysiou Papagianopoulou

4156 Limassol

Cyprus

For the purposes of applicable data protection laws, the business operating SENKOKU is the data controller of your personal information, except where another party, such as Shopify, acts as an independent data controller for its own processing activities.