Shipping policy


SENKOKU Shipping Policy

At SENKOKU, every piece of gear is inspected and packed carefully to ensure it arrives in prime condition. Below you’ll find everything you need to know about our processing times, shipping rates, and delivery expectations.

1. Order Processing & Dispatch Times

  • Standard Processing: Orders are typically processed and dispatched within 1 to 3 business days (excluding weekends and public holidays).

  • Limited Drop Releases: During new collection drops or high-volume launch periods, processing may take up to 3 to 5 business days.

  • Order Confirmation: Once your order is placed, you will receive an automated confirmation email. A separate dispatch email containing your tracking number will be sent as soon as your package leaves our facility.

2. Shipping Rates & Delivery Estimates

We ship worldwide directly from our primary facility in Cyprus. Estimated transit times after dispatch are as follows:

Region Shipping Option Estimated Delivery Time
Cyprus (Domestic) Standard EU Shipping 3 – 7 Business Days
European Union (EU) Standard EU Shipping 3 – 7 Business Days
United Kingdom International Express / Standard 4 – 8 Business Days
North America (US & CA) International Standard 7 – 12 Business Days
Rest of the World Global Dispatch 7 – 15 Business Days
Note: Shipping costs are calculated live at checkout based on package weight and delivery location.

3. Tracking Your Order

All SENKOKU orders include full real-time tracking.

  • Once your package is dispatched, your tracking link will be emailed to you.

  • Please allow 24 to 48 hours for tracking updates to register on the carrier's system after receiving your shipping confirmation.

4. Customs, Duties, and Import Taxes

  • European Union Orders: Orders shipped within the EU will not incur additional customs fees or import duties.

  • International Orders (Non-EU, US, UK, Global): Orders shipped outside the European Union may be subject to import duties, taxes, and customs handling fees levied by the destination country.

  • SENKOKU is not responsible for these additional charges. All customs fees, duties, and handling charges are the sole responsibility of the customer.

5. Address Changes & Incorrect Information

Please verify your delivery address carefully before submitting your order.

  • If you notice an error in your shipping details, contact us immediately at senkoku.studio@gmail.com.

  • Once an order has been handed over to the courier, we are unable to modify the shipping address.

  • SENKOKU is not responsible for orders delivered to incorrect addresses provided by the customer at checkout.

6. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please take clear photos/videos immediately and contact us at senkoku.studio@gmail.com so we can resolve the issue.

  • Lost Packages: If your tracking status shows as "Delivered" but you have not received your package, please check around your property or with neighbors before contacting the carrier. If the carrier cannot locate the package, reach out to us and we will assist in opening an investigation with the shipping provider.

7. Contact Us

If you have any questions regarding your shipment or order status, reach out to us anytime:

  • Email: senkoku.studio@gmail.com

  • Facility Address: 13, Dionysiou Papagianopoulou, Limassol, 4156, Cyprus