SENKOKU Shipping Policy

At SENKOKU, every order is inspected and packed with care to ensure your sleep and wellness accessories, including sleep masks and earplugs, arrive in excellent condition. Below you will find our dispatch timelines, shipping costs, regional transit estimates, and tracking procedures.

1. Order Processing & Dispatch Timelines

Standard Order Fulfillment: Orders placed Monday through Friday are processed and dispatched within 24 to 48 hours (excluding weekends and official public holidays observed by our operations facility in Cyprus).

High-Volume & Holiday Periods: During seasonal sales promotions or peak holiday periods, processing may take up to 3 business days.

Order Confirmation: Once your purchase is completed, an automated confirmation receipt will arrive in your email. A separate dispatch confirmation containing your shipment tracking number and carrier details will be sent once the package leaves our warehouse.

Processing times refer to the preparation and dispatch of orders and do not include the estimated shipping transit times listed below.

2. Shipping Rates & Transit Estimates

We ship across the European Union, the United Kingdom, and select international destinations from our central operations facility in Limassol, Cyprus.

Free Delivery: We offer Free Tracked Shipping on all orders over €150.

Standard Delivery: For orders under €150, standard shipping rates apply and are calculated at checkout based on destination. Any applicable shipping charges will be displayed before you complete your purchase.

Destination Zone	Service Level	Estimated Transit Time	Shipping Fee
Cyprus (Domestic)	Express Local Courier	1 – 2 Business Days	FREE over €150 (otherwise €4.90–€6.90)
European Union (Central & Western) (DE, FR, NL, BE, AT, etc.)	Priority EU Air Tracked	3 – 6 Business Days	FREE over €150 (otherwise €4.90–€6.90)
European Union (Nordics & Southern) (SE, FI, DK, ES, IT, etc.)	Priority EU Air Tracked	4 – 7 Business Days	FREE over €150 (otherwise €4.90–€6.90)
United Kingdom	Royal Mail / Tracked Air	4 – 8 Business Days	FREE over €150 (otherwise €4.90–€6.90)
Switzerland & Norway	Priority Tracked International	5 – 9 Business Days	FREE over €150 (otherwise €4.90–€6.90)
International (US, CA, AU)	Global Express Tracked	7 – 12 Business Days	FREE over €150 (otherwise €4.90–€6.90)

Please note: Transit times are estimates based on normal postal and courier operations and are calculated from dispatch. Remote postal codes, customs processing, peak logistics periods, or exceptional circumstances may cause delays. Available shipping methods, exact charges, and delivery estimates will be confirmed at checkout.

Delivery Commitments: We aim to deliver orders within the delivery period agreed upon at checkout. For EU consumers, unless a different delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 calendar days after conclusion of the purchase contract.

If delivery is not completed within the agreed or legally applicable period, customers retain their statutory rights, including the right to request delivery within an appropriate additional period and, where applicable, cancel the purchase and obtain reimbursement.

3. Order Tracking

Every shipment dispatched by SENKOKU includes tracking through the applicable shipping carrier.

1. Once your package is scanned into the courier network, an automated email containing your tracking link and carrier details will be sent to you.

2. Please allow 24 hours for tracking events to populate on carrier scanning portals.

3. You can track your parcel through our website using your order number and email address, where this tracking feature is available, or directly through the tracking link provided in your dispatch confirmation email.

Tracking updates are supplied by the relevant courier or postal operator. Occasional delays in tracking updates do not necessarily indicate that a parcel has been lost or delayed.

4. Customs, VAT & Import Duties

European Union (EU) Customers: Orders dispatched from Cyprus to destinations within the EU customs and VAT territory generally do not incur customs import duties when the goods have Union status and applicable customs conditions are satisfied.

Applicable Value Added Tax (VAT) will be included in the price displayed at checkout in accordance with relevant tax rules.

Special territories, exceptional customs arrangements, or destinations outside the standard EU VAT territory may be subject to different rules.

United Kingdom Orders: Orders delivered to the United Kingdom may be subject to UK VAT, customs duties, and import processing requirements depending on the destination, value of the consignment, and applicable import arrangements.

For qualifying consignments valued at £135 or less, UK VAT may be required to be collected at the point of sale. Consignments exceeding this threshold may be subject to different import VAT and customs requirements.

Any taxes or import-related charges collected by SENKOKU will be identified at checkout. Where charges are not collected by SENKOKU, additional amounts may be payable to the relevant customs authority or delivery provider, where applicable.

Non-EU / International Deliveries: Deliveries outside the European Union, including destinations such as Switzerland, Norway, the United States, Canada, and Australia, may be subject to local import taxes, customs duties, or clearance fees.

These charges are determined by the destination country's authorities and applicable import rules.

Unless expressly stated otherwise at checkout, any import duties, taxes, or customs clearance charges not collected by SENKOKU are the responsibility of the recipient.

Where required by applicable law, information about foreseeable additional charges or how such charges are calculated will be provided before purchase.

5. Address Changes & Order Modifications

We work quickly to dispatch orders from our warehouse.

If you notice an error in your shipping name, street address, or postal code, email us immediately at contact@senkoku.com with the subject line URGENT ADDRESS CHANGE - [Order Number].

If your order has not yet been processed by our warehouse team, we will make reasonable efforts to update the shipping details before dispatch.

Once a package has been transferred to the courier, address changes may be restricted or unavailable depending on the carrier's procedures.

Customers are responsible for providing accurate and complete delivery details during checkout.

Where a delivery problem results directly from incorrect or incomplete address information supplied by the customer, additional shipping costs or delays may apply, where permitted by law.

Nothing in this section excludes SENKOKU's statutory obligations regarding delivery, risk of loss, or goods that have not been properly delivered.

6. Damaged or Lost Shipments

Damaged in Transit: If your package arrives crushed or the product inside appears damaged, we recommend taking clear photographs of both the outer packaging and the affected product.

Please contact our support team at contact@senkoku.com, preferably within 48 hours of delivery, so we can investigate and resolve the issue promptly.

The 48-hour period is a recommended reporting timeframe and does not limit your statutory rights regarding defective, damaged, or non-conforming goods.

Where goods arrive damaged or defective, SENKOKU will provide an appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances, this may include replacement, repair, price reduction, or a refund, without additional charges where legally required.

Tracking Discrepancies ("Delivered" but Not Received): If your tracking status shows the package as delivered but you cannot locate it:

1. Check around your doorstep, building reception, parcel lockers, or with immediate neighbors.

2. If the package cannot be found, contact us at contact@senkoku.com as soon as reasonably possible, preferably within 24 hours of the delivery notification. We will investigate the delivery with the relevant carrier and review the available delivery information.

A tracking status marked "Delivered" does not, by itself, conclusively establish that the customer or an authorized recipient has taken physical possession of the goods.

Where a parcel is confirmed lost or has not been delivered in accordance with applicable consumer protection laws, SENKOKU will provide an appropriate remedy, including replacement or reimbursement where required.

Risk of Loss: For consumer deliveries within the European Union, the risk of loss or damage generally remains with SENKOKU until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where a customer independently commissions a carrier not offered by SENKOKU, different rules regarding the transfer of risk may apply as permitted by law.

7. Shipping Inquiries

Need assistance with a tracking number or delivery timeline? Our European support desk is available Monday through Friday:

Customer Desk: contact@senkoku.com

Dispatch Facility: 13, Dionysiou Papagianopoulou, Limassol, 4156, Cyprus