Refund policy


SENKOKU Return & Refund Policy

At SENKOKU, we stand behind the quality and weight of our gear. If your item isn't sitting right, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

1. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Unworn, unwashed, and unused.

  • In its original condition with all tags attached and inside original packaging.

  • Accompanied by the original receipt or proof of purchase.

2. How to Start a Return

  1. Email our support team at senkoku.studio@gmail.com with your order number and return request.

  2. Depending on the nature of your request, our team may ask for photo or video proof of the item's condition before approving the return.

  3. If your return is accepted, we will email you a return shipping label along with detailed instructions on how and where to send your package.

  4. Packages should be shipped to our facility:

SENKOKU Returns

13, Dionysiou Papagianopoulou

Limassol, 4156

Cyprus

Note: Items sent back to us without first requesting a return will be rejected.

3. Damages and Issues

Please inspect your order upon delivery. Contact us immediately at senkoku.studio@gmail.com if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right. To expedite this process, please include clear photo or video documentation showing the defect or incorrect item in your email.

4. Non-Returnable Items & Exceptions

We do not accept returns on:

  • Sale items or final clearance drops.

  • Gift cards.

  • Custom products or personalized orders.

  • Perishable goods, personal care goods, or hazardous materials/flammable liquids.

5. Exchanges

The fastest way to guarantee you get the size or design you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still be in its original condition (unworn, unused, with tags, and original packaging) with proof of purchase.

7. Refunds

We will notify you once we’ve received and inspected your return, and inform you whether the refund was approved.

  • Approved Refunds: Funds will be automatically refunded to your original payment method within 10 business days.

  • Processing Delay: Please note that your bank or credit card company may require additional time to process and post the refund.

  • If more than 15 business days have passed since your return approval and you have not received your funds, please contact us at senkoku.studio@gmail.com.